IN THE BUSINESS OF AUTOMOTIVE SERVICE AND REPAIR, WE SELL TWO things. We sell parts and labor, making up the majority of sales that generate the profits a store needs to be successful. 

When delivery is sold correctly, it generates a higher gross profit than the sale of[...]

WE HAVE ALL HEARD, "IF YOU DON'T PLAY THE LOTTERY, YOU CAN'T WIN." If repair shops don't get into the ADAS services, calibration, and validation game soon, they may miss the opportunity to compete — or even win — in one of the most[...]

THE PANDEMIC THAT CAME TO THE UNITED STATES IN JANUARY OF 2020 ravaged across the country and tore apart businesses, homes, and families. It was a devastating time as uncertainty and isolation affected most Americans. Nobody[...]

WITH THE INFLATED COST OF USED CARS, PEOPLE ARE DRIVING THEIR vehicles longer than ever, but at what point is a car beyond repair? MWACA asked auto shop owners Brad Holtkamp and Mike Goodwin what they would[...]

COVID-19 HAS BROUGHT ABOUT LONG-TERM IMPACTS ON THE AUTOMOTIVE industry and the world. Not only has it brought about an excessive amount of hand sanitizer availability and an increase in streaming services. It has also changed[...]

ONE THING THAT’S NOT A SECRET RIGHT NOW is the biggest challenge to the automotive industry, and that’s the difficulty in finding qualified technicians to work in your shops. It has become such a hot topic that we are all tired[...]

My class had over 200 students, and the positive feedback was amazing, and I was so grateful for the opportunity to share with so many incredible professionals. My name is Greg Bunch, I own six shops in[...]

CRAIG O’NEILL AND I RECENTLY HELD A CLASS at the 2022 VISION Conference on managing change in your auto repair shop. Change is a topic that few people want to dig into but an important one, as we need to be considering change at all[...]

IT’S OFFICIAL, WE’VE MOVED PAST MILLENNIALS being the youngest generation of potential customers. And it is now time to explore further uncharted territory: Generation Z. With alternative names like[...]

AS VITAL AS BEING A “NUMBERS PERSON” is as a shop owner, fully understanding the performance of your team needs to go beyond hard figures. Taking the time to sit down and review the small[...]

IF YOU GO TO FINZEL’S MASTERTECH on a Saturday in December, you may find the normally open shop closed. It’s not for training or due to illness, it’s in[...]

IT’S A CALM MONDAY AFTERNOON IN THE SHOP. The phone rings and you answer with the same lighthearted energy the day has brought forth. But instead of another pleasant conversation, you are met with an angry[...]