This is Your Year: Growing Your Strengths and Identifying Your Weaknesses The Final Word This is Your Year: Growing Your Strengths and Identifying Your Weaknesses THIS IS YOUR YEAR TO DO SOMETHING GREAT, something exciting, maybe something new! Marketing may sound like a huge undertaking, but I assure you, the work is worth it and YOU can totally do it. I am a firm believer that nearly all shops[...] Spring 2023 |
Refining Your Interview Process with Chris Cotton Q&A Refining Your Interview Process with Chris Cotton With a nationwide technician shortage, many shops are letting their interview process go to the wayside, instead looking for a quick hire. While this might provide an immediate solution, a lazy interview process requires you to hire more employees[...] Spring 2023 |
It's About Time: How to improve shop production and value Action Plan It's About Time: How to improve shop production and value IN THE BUSINESS OF AUTOMOTIVE SERVICE AND REPAIR, WE SELL TWO things. We sell parts and labor, making up the majority of sales that generate the profits a store needs to be successful. When delivery is sold correctly, it generates a higher gross profit than the sale of[...] Spring 2023 |
Should I Get Into the ADAS Service, Calibration and Validation Game? Action Plan Should I Get Into the ADAS Service, Calibration and Validation Game? Learn how incorporating ADAS service can benefit your shop WE HAVE ALL HEARD, "IF YOU DON'T PLAY THE LOTTERY, YOU CAN'T WIN." If repair shops don't get into the ADAS services, calibration, and validation game soon, they may miss the opportunity to compete — or even win — in one of the most[...] Spring 2023 |
Learning to Let Go: Empowering Your Staff to Become Leaders Member Spotlight Learning to Let Go: Empowering Your Staff to Become Leaders KIM AUERNHEIMER HAD A successful career in real estate property management when her husband, Rob Auernheimer, opened Cool Springs Automotive in Brentwood, Tennessee in 2006. Rob Auernheimer had worked at a dealership as a master technician and had the technical[...] Spring 2023 |
Build a Better Future: Advice and Best Practices on How to Build a Better and More Positive Shop Culture Lead Feature Build a Better Future: Advice and Best Practices on How to Build a Better and More Positive Shop Culture A positive culture within the workplace is a contributing factor to the success of an auto shop. The positive culture ensures that employees perform to the best of their ability and are happy to be there. Happy employees lead to a more cohesive team[...] Spring 2023 |
Supporting the Future of Our Industry: TTEF awards tuition support to five students in 2023 MWACA Moments Supporting the Future of Our Industry: TTEF awards tuition support to five students in 2023 Haley Cranwell (Hays, KS), Dakota Boles (Lincoln, NE), Desiree Jones (Manhattan, KS), Calin Martin (Duncan, OK), and John Paul Jansen (Pittsburgh, KS) are the five students awarded tuition support by TTEF in 2023. Spring 2023 |
MWACA: Solving Problems So You Don't Have To From The President's Desk MWACA: Solving Problems So You Don't Have To WITHIN THE PAST FEW MONTHS I've noticed that many MWACA members' and other shop owners' worries are very different from what they used to be. Most shop owners' concerns before 2020 dealt with topics like finding time for training[...] Spring 2023 |
NO CUSTOMER IS ROUTINE The Final Word NO CUSTOMER IS ROUTINE WHAT DO A PUNCTURED OIL COOLER, the city police, the attorney general and the FBI all have in common? They were all involved in a wild claim in my shop last year. A customer had their[...] May 2021 |
EMBRACE VIRTUAL INTERNAL COMMUNICATION Action Plan EMBRACE VIRTUAL INTERNAL COMMUNICATION LIKE ANY ORGANIZATION OR BUSINESS, MWACA Magazine runs on strong internal communication. For a quick behind the scenes look, each magazine story is assigned out[...] May 2021 |
KEEP THE PANDEMIC (AND FUTURE) IN PERSPECTIVE Q&A KEEP THE PANDEMIC (AND FUTURE) IN PERSPECTIVE As far as the Colorado market goes, the impact of COVID gets less and less with each passing day. Many shops had a massive dip at the onset, but I hear a lot of positivity from talking to[...] May 2021 |
A TRANSFER OF ROLES Member Spotlight A TRANSFER OF ROLES After over 40 years, Rick Hughlett is passing over his responsibilities to his motivated son-in-law and retiring from his $8 million shop. When you call Rick’s Automotive (Springfield, Mo.) and get put on[...] May 2021 |