THIS IS YOUR YEAR TO DO SOMETHING GREAT, something exciting, maybe something new! Marketing may sound like a huge undertaking, but I assure you, the work is worth it and YOU can totally do it. I am a firm believer that nearly all shops[...]
With a nationwide technician shortage, many shops are letting their interview process go to the wayside, instead looking for a quick hire. While this might provide an immediate solution, a lazy interview process requires you to hire more employees[...]
IN THE BUSINESS OF AUTOMOTIVE SERVICE AND REPAIR, WE SELL TWO things. We sell parts and labor, making up the majority of sales that generate the profits a store needs to be successful.
When delivery is sold correctly, it generates a higher gross profit than the sale of[...]
WE HAVE ALL HEARD, "IF YOU DON'T PLAY THE LOTTERY, YOU CAN'T WIN." If repair shops don't get into the ADAS services, calibration, and validation game soon, they may miss the opportunity to compete — or even win — in one of the most[...]
KIM AUERNHEIMER HAD A successful career in real estate property management when her husband, Rob Auernheimer, opened Cool Springs Automotive in Brentwood, Tennessee in 2006. Rob Auernheimer had worked at a dealership as a master technician and had the technical[...]
A positive culture within the workplace is a contributing factor to the success of an auto shop. The positive culture ensures that employees perform to the best of their ability and are happy to be there. Happy employees lead to a more cohesive team[...]
Haley Cranwell (Hays, KS), Dakota Boles (Lincoln, NE), Desiree Jones (Manhattan, KS), Calin Martin (Duncan, OK), and John Paul Jansen (Pittsburgh, KS) are the five students awarded tuition support by TTEF in 2023.
WITHIN THE PAST FEW MONTHS I've noticed that many MWACA members' and other shop owners' worries are very different from what they used to be. Most shop owners' concerns before 2020 dealt with topics like finding time for training[...]
At the beginning of 2020, I worked five of the six days my shop was open each week. I alternated[...]
It’s been a rough year for many. Like microbes under a microscope, the[...]
How to encourage your staff and optimize short team meetings during busy[...]
Complete burnout. If you haven’t been there, you’ve seen a friend in the industry get[...]