MWACA: What departments are most vulnerable to fraud? Demarest: The two biggest areas I see fraud in is the parts department and anywhere dealing with[...]

It’s difficult enough for customers to find time to bring their car into the shop. Add in the inconvenience of being without a vehicle for days at a time, and the task becomes even harder. Offering loaner vehicles to your customers can help ease this inconvenience[...]

With a nationwide technician shortage, many shops are letting their interview process go to the wayside, instead looking for a quick hire. While this might provide an immediate solution, a lazy interview process requires you to hire more employees[...]

VISION Hi-Tech Training Expo is returning in March. MWACA Magazine sat down with Sheri Hamilton, Executive Director of MWACA, to discover how VISION 2023 will stand apart from past conferences and from other[...]

MWACA caught up with George to learn about ASE’s apprenticeship program and how it can benefit your shop. Arrants works with the ASE Education Foundation to develop and implement an initiative for the automotive[...]

Why is the concept of work-life balance so important to owners looking to grow their success? Well, I believe that there really is no work-life balance. Some days you’re overly balanced on one side, and then other days you’re tilting more to the[...]

As far as the Colorado market goes, the impact of COVID gets less and less with each passing day. Many shops had a massive dip at the onset, but I hear a lot of positivity from talking to[...]

VISION is usually experienced over four days, morning to night. But this

Complete burnout. If you haven’t been there, you’ve seen a friend in the industry get[...]

As MWACA very much knows, community is key. Especially in an industry often looked at with a negative 

What is your hiring process like? What do you do when you need someone fast? And how do you best prepare your shop, 

Gerry Frank shares his proven processes for managing service advisors and ultimately boosting gross profit .  Gerry