The Power of Persistance Member Column The Power of Persistance I once had a technician tell me, “I don’t understand why you get so wound up; all you do is order parts and talk on the August 2020 | Leadership
Joining Together to Help Students Find Their Way Member Column Joining Together to Help Students Find Their Way When I was a senior in high school and ready to get out of the house, my father May 2020 | Culture
A Community of Support Member Column A Community of Support Friday, November 15, 2019 began as a typical day. I was up by 4:45 a.m. and on my way to the shop. The morning went February 2020 | Culture
Give Customers More Than Service Member Column Give Customers More Than Service My feet dangled inches above the fuzzy floor mat. The hot green vinyl indented the back of my legs with November 2019 | Culture
Labor Rate Member Column Labor Rate This business isn’t all that hard. You have a basic hourly rate for your labor—let’s use $100. You look up how much to August 2019 | Leadership
Service to our Industry Member Column Service to our Industry We serve our customers every day by repairing their automobiles and solving their transportation problems. Most of us May 2019 | Leadership